Support

Mission-critical systems require mission-ready support. That’s why our Support team stands for fast, expert assistance – available when it matters most. Whether it’s routine questions or urgent troubleshooting, we help customers stay operational, informed, and in control.

About Support

Support at Quantum Systems goes far beyond reactive help - it’s about reliability, speed, and trust. Our global support team provides structured, tiered assistance with deep understanding of both hardware and software. From quick fixes to complex diagnostics, we ensure every request is handled with precision and care. With clearly defined SLAs, regional support coverage, and a strong feedback loop into product teams, we keep operations running and continuously improve the customer experience. Because for us, it’s not just about solving problems - it’s about preventing them.

Support Offerings

Support based on your needs

Standard Support

Essential support for operational stability
Ideal for customers who need reliable assistance during business hours. Includes email-based ticketing and defined response times – with one named point of contact.

  • Response Time – Within 24 hours (business days)
  • Channels – Email & ticket system
  • Access – 1 named contact per customer
  • Availability – Business hours (local support team)

 

 

 

 

Professional Support

Expanded support for growing operations
Ideal for customers who need reliable assistance during business hours. Includes email-based ticketing and defined response times – with one named point of contact.

  • Response Time – Within 4 hours (business days)
  • Channels – Email, ticket system and chat
  • Access – 1 named contact per customer
  • Availability – Business hours (local support team)

 

 

 

 

Premium Support

High-touch support for mission-critical use
Our most comprehensive package with prioritized handling, direct phone access, a dedicated concierge contact, and optional strategic reviews.

  • Response Time – Within 2 hours (business hours)
  • Channels – Email, ticket system, chat & phone
  • Access – Unlimited customer contacts
  • Availability – Global support coverage with priority handling
  • Priority Queue + Concierge Routing
  • Dedicated Concierge Support (named technical contact)
  • Quarterly Support Reviews (optional)
  • Proactive system health checks (optional)