Customer Success
Customer Success at Quantum Systems is about more than satisfaction – it’s about outcomes. Our Customer Success Managers are strategic partners who work closely with customers to understand their goals, guide usage, and unlock the full value of our technology. From onboarding to value realization, we’re with our customers every step of the way
About Customer Success
Our Customer Success team works across industries and regions to help customers realize success on every level - technical, operational, and strategic. We proactively manage the customer journey, support adoption, track value, and help translate technology into impact. Whether through one-on-one partnerships or scalable enablement programs, we align closely with end users and stakeholders alike. With deep knowledge of our solutions and strong collaboration with Training and Support, we ensure every customer benefits from a holistic success experience - and grows with us
Andy Butz
Head of Customer Success, Support & Training
With a background in enterprise customer success and a passion for transformation, Andy leads the Customer Success Group at Quantum Systems. His focus: building a unified, customer-centric experience across all post-sales functions. Andy drives strategic alignment between Customer Success, Support & Training to ensure our customers achieve real outcomes - efficiently, sustainably, and at scale.
Fatih Patir
Global Scale & Community Success Manager
Fatih brings years of hands-on CSM experience to his global role. Today, he focuses on building scalable programs, success frameworks, and community-driven engagement. By connecting customer insights with best practices, Fatih empowers our entire customer base - helping users around the world learn from each other and unlock their full potential.
Pascal Klein
Customer Success Manager (Commercial Business)
With a background in engineering and deep product knowledge, Pascal bridges the gap between technology and customer value. As a dedicated CSM for our commercial segment, he supports customers in turning complex systems into operational success. His technical insight and pragmatic mindset make him a strong partner for those looking to go beyond basic usage and maximize impact.